You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free shipping on most of our items and our products are shipped using USPS, UPS, or FedEx. With the exception of products categorized as "lighting or pre-order items, Most items ship from the warehouse within 1-2 business days and will arrive at your door within a week. Expedited shipment options are available to you for an additional cost. Expedited shipping date estimates and shipping cost estimates will appear on the shipping quotes page. Any expedited shipping costs will be billed to you at the time of your order. Shipping of items categorized as lighting and pre-order usually leave the warehouse within a week, and should arrive at your door within two weeks of your purchase.
We ship all over the continental United States. Note that there are restrictions on some products.